Thread Phreaks

The Lobby


1. How long are shipping times?

Our Average Delivery time is 5-14 days from your initial order. Depending on your location & items ordered. Please be aware that production time, quality assurance & shipping times may be subject to delays due to COVID-19.; we will be with you every step of the way and please message us if you wish any updates on the status of your order.


2. What's your return policy?

You may open a return request with us within 30 days of ordering your items. For full information visit our Returns page


3. Can I cancel my order?

Cancellations are usually possible within 24 hours after purchase. Although sometimes orders get sent out before we can process the cancellation. 


 4. What happens if I receive the wrong item?

If there’s an issue with your order -- if you receive the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we will work to resolve your issue to your desired outcome. You won’t be asked to ship the product back to us.


5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you ordered, just let us know and we’ll work towards a solution.



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